FREQUENTLY ASKED QUESTIONS
Pick your packs, check out on the site, done. We’ll email you at every step — confirmation, changes, tracking. We don’t take orders over Instagram, Telegram, or anywhere else claiming to be us. The website is the only place to order, and that protects you as much as it protects us.
All major credit cards except AMEX. We also accept cash. Cards need a US billing address.
First-time orders over $500 and any flower purchase require an ID matching the order details — a requirement from our banking partner due to fraud in the seed space. It’s one time only: once you’re verified, future orders don’t need it. IDs are stored on a private server and only ever pulled if a chargeback or dispute arises.
Yes, as long as your order has not yet shipped, we can modify, add items, replace items, or combine orders. We will email you the changes and CC ourselves for record-keeping.
Refunds are available any time before your order ships. Once it ships, all sales are final — no refunds or exchanges, no exceptions.
Missing item — here’s something most banks won’t tell you: we photograph every order before it’s packed. Email us your order number; we check the photo. If the item’s missing, a replacement ships immediately. If it’s in the photo, we’ll share it with you.
Germination problems — email info@neptuneseedbank.com with the details. We’ll take it to the breeder, and replacements are ultimately at their discretion since we don’t crack open packs or control their genetics. But we don’t leave people hanging: if the breeder won’t make it right, we’ll work something out — even if that means sending you packs from our own private label.
| Option | Price | What you get |
|---|---|---|
| Standard | $10 | Ground shipping, 5–10 days, continental US |
| Discreet | $15 | Double-packaged, priority — usually 2–3 business days |
| Signature | $20 | Double-packaged, priority, signature required on delivery |
| Clones / Slips | $50 flat | Live plants, shipped Mondays only |
Free Standard shipping on orders over $199.
At checkout you can add Shipping Protection for $15. If your package is lost in transit, we reship your full order — no questions asked. It’s the cheapest insurance there is against a carrier losing your seeds, and we recommend it on any order you’d be upset to lose. It’s pre-selected at checkout; uncheck it if you don’t want it.
Note: protection covers packages lost in transit. Once USPS marks a package delivered, we verify by tracking — see the stolen-package question below.
We photograph each order before packaging to ensure accuracy. If an item is missing, contact us with your order number. We will review the photo and, if the item is missing, we will ship it to you immediately. If it is shown in the photo, we will share the image with you.
Within 24–48 hours of payment. Pre-sales take longer, and we’ll tell you the estimated timeframe up front. Tracking is emailed automatically the moment your label is scanned — look for the subject line “NSB is sending you a package.”
Seeds come sealed in original breeder packaging.
Every order ships plain, with nothing identifying the contents. The Discreet and Signature options add double-packaging on top of that.
Choose the Signature option at checkout — the carrier can’t leave the package without someone signing. Once USPS marks a package delivered, tracking is our only verification, so we can’t replace confirmed-delivered orders that go missing after the fact. Signature is the best protection against porch theft; Shipping Protection covers the different problem of packages lost in transit.
Go to your local post office and ask the Postmaster for the GPS delivery scan — it shows exactly where the carrier dropped the package. Misdeliveries can usually be retrieved by USPS. If you added Shipping Protection and USPS confirms the package was lost in transit, we reship, period.
Whatever the breeder pack says — and no, we never split packs or sell partial quantities. Every pack ships sealed in original breeder packaging. The moment a pack gets opened, authenticity dies, and authenticity is the whole business.
Photos flower when you decide. They’ll veg indefinitely under long light hours; cut to 12/12 and flowering starts. The flowering time listed counts from that flip. More control, higher skill ceiling.
Autos flower on a genetic timer — no light flip needed. The listed time is seed-to-harvest, total. Faster, simpler, more forgiving for a first run.
Neither is “better.” Photos reward experience; autos reward speed.
Photoperiod genetics with auto lineage crossed in. Still needs the 12/12 flip, but triggers easier and finishes weeks ahead of a standard photo — outdoors, that can be the difference between harvesting and watching October rot your crop. If growing FAST strains outside, wait until days are long enough (mid-June for most of the US) or they’ll flower before building size.
We’ve got a full step-by-step guide: How to Germinate Cannabis Seeds. The short version — soak in a 1% hydrogen peroxide solution for 24–72 hours until the tails crack, then move to a damp paper towel or straight into your medium. Keep them warm, damp, and dark.
Dark, dry, and stable — fluctuation kills viability faster than any single condition. Keep them sealed in original packaging inside an airtight container. Fridge works for long-term storage.
We share general guides like our germination walkthrough, but we’re a seed bank, not a grow consultancy — for in-depth grow support, dedicated forums and YouTube channels will serve you far better.
Yes — free seeds with every order, every time. If your freebies didn’t make it into the package, email us and we’ll fix it.
Yes — rooted clones and slips, shipped Mondays at a $50 flat rate (live plants cost more to move safely). Browse the Clones/Slips section and on Neptunes Nursery
auctions.neptuneseedbank.com — live pack auctions, including rare and third-party vendor packs. Auctions run cash-only with their own terms; see the auction FAQ there.
Yes — wholesale store, commercial grower program, and reseller program. Start at Wholesale Info or email info@neptuneseedbank.com. We do A LOT of wholesale so please let us know how we can help!
We’d appreciate it — reviews at neptuneseedbank.com/reviews, or tag us on Instagram. We see everything, and the good grows get shared.